Frequently Asked Questions

FAQ

SHIPPING QUESTIONS

Q1.Do you ship to my country?

Yes, we ship worldwide to the United States, Canada, UK, and other countries throughout the world.

Q2. How long will delivery take?

Delivery times depend on the shipping method chosen and order processing time:
Free & Standard Shipping: 10–12 business days
Express Shipping: 4–6 business days
Thank you for your patience! Please contact us via email sales@knobco.com if you would like to purchase an out of stock product and we can give you a better estimate of time.

Q3. How much does shipping cost?

- United States Customers: Shipping to the USA is a flat rate of $7.99 for any size order. - International Customers: Depending on which country you live in, you may be required to pay two shipping related charges. The first fee is paid to us. The fee is a flat rate of $19.99 for any size order. The second fee may or may not be charged by your country for taxes/duties for importing into your country. Before you order please check with your government tax agency to figure out if you will need to pay any fees for buying products that are shipped to you from India.

ORDERING QUESTIONS

Q1.How do I place an order?

You have the option to place a secure online order on our website. if you face any issue please call us at 919-335-8088 or mail us atsales@knobco.comand we can process your order over the phone.

Q2.How do I check on the status of my order?

When you place an order at Knobco.com, you will receive a user name and password that will give you access to information regarding your order. Once you have logged in, you can click on "View your order history" to see your order. This page will give you the details and status of your order. If you have not yet paid, there will be a link for you to "make a payment" in order to complete your order.

Q3. What is your minimum order?

There is minimum order, minimum cart value is $23.99 USD

REFUNDS & REPLACEMENTS

Q1.What is Our Refund/Replacement policy?

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products sold through Knobco, except in cases where items arrive damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, we are happy to assist you with a replacement.

Notification Window: You must notify us within 7 days of delivery.

How to Reach Us: Email us at sales@knobco.com with your order number and clear photos of the issue.

Custom & Personalized Orders

Custom and personalized orders are completely non-refundable and non-exchangeable unless they arrive damaged or defective upon delivery.

Exclusions

We do not accept returns, replacements, or refunds for:

Change of mind

Incorrect size selection

Minor color variations due to digital screen differences

Please Note: Knobco reserves the right to offer a replacement, store credit, or refund at our sole discretion after reviewing your request.